Privacy Policy of room360° by FOH

Trust us, at room360° by FOH®, we value your privacy, and appreciate your confidence in us to keep the information you provide, and that we collect safe, protected, and transparent.

We know that disclaimers and usage terms like this privacy policy can be complex and tedious, which is why we've worked with great consideration and intent to provide you this information in simple language that's easy to understand and provided in an organized way to make digesting it easy.

Feel free to navigate directly to the topics you care about most.

Who we are

FOH®, Inc. and its divisions/brands; Front of the House® and room360° by FOH®, is a foodservice & hospitality industry authority on tabletop and hotel lifestyle accessories. room360° by FOH® designs and manufactures smart, savvy, commercial-grade product solutions with collections designed for customers to be creative and strategic while maximizing their budgets.

Some terms that we use in this Privacy Policy

  • Personal Data: Group of information collected about a person
  • Data Controller: Someone who determines the purposes and means of processing personal data
  • Data Processor: A third party that helps achieve the puproses determined by Data Controller
  • Cookies: Small data files your browser places on your computer or device when you visit websites
  • IP Address: A unique string of numbers that indentifies each computer using the Internet Protocol

What Personal Data we collect

room360° by FOH® is committed to protecting your privacy. Therefore, to search for information and to read content on our websites you do not need to enter your personal information. However, to access all the amazing features of our sites, you may be asked to create a user account with us.

Depending on the purpose, we may process the following data:

  • Your name, IP address, cookies and usage data, job title, company, business address, business phone, mobile phone and email
  • What you viewed/did on our website
  • Links to your public social media profile(s)
  • Your settings and preferences
  • Your order/customer history

Why we collect your Personal Data

When you visit our sites, we may gather some data about you so that we can tailor our product offerings just for you and your needs.

Customer support

Customer support is a huge part of our services. We may record all of our communication through multiple channels. If we connect via email, chat, or phone calls, we will store personal information you shared in order to provide you with the service you require and/or to train our team.

User Account

If you want to register on our websites, we need to process your Personal Data such as your email address, password and any other information you provide.

Marketing purposes

To provide you with the best offers and to maximize our marketing efficiency, we process your Personal Data for the purposes of direct marketing (email offers and related processing activities). Besides your contact details, we may also keep data like your transaction history, product preferences and other details about your interaction with us that help us with customer segmentation and personalization of these offers.

We can send you offers and other commercial communications based on a legitimate interest in direct marketing. At any time, you can object to this and we will immediately cease to process your Personal Data for this purpose. However, this means that we will no longer be able to send you any offers, invites, or other exciting info and/or room360° by FOH® news.

From time to time, we share contact details with our authorized representatives who comply to our Privacy Policy. Otherwise, we will never share your Personal Data with any other Data Controllers or third party entities without your knowledge. Rest assured, we will only contact you with offers that are linked to our main business. You can always unsubscribe and check your subscription status through links on our websites and in any marketing communications you receive from us.

Marketing Analytics

To improve our marketing campaigns overall, we may also perform analysis to help us see which campaigns work and how they contribute to our conversion rates. To secure the maximum effectiveness and best outcomes of such analysis, we use third-party Data Processors. In all cases, we remain the Data Controllers of your Personal Data and these third parties can only use them to fulfill our purposes.

For this purpose, we also process your Personal Data based on our legitimate interest of market research. At any time, you can object against this processing.

Ads, notifications and banners on our websites and third-party websites

We want to make sure you don't miss out any special offers that we have. Because of this, we may send website and app push notifications (with your consent) and we also may display ads on third-party websites that are tailored to you according to your past engagement and customer history with us. Therefore, from time to time, you may see ads about our company and products elsewhere on the internet.

Improvement and development of our website and services

As with any other business, to improve the way we do things, we need some data about you, our customers. To this end we use third-party services that allow us to record and analyze your behavior. Thanks to this, we can see trends and patterns which help us improve many areas of our business activities, and your experience working with us overall.

Training and evaluation of our customer support staff

If you call us on our customer support line or contact us through email or chat, we may record the phone call or the messages for the purpose of improving our services. These recordings may be used during training sessions so that we can make sure we're always providing you with world class customer service.

Who we share your Personal Data with and why

With Other Data Controllers

From time to time, we share contact details with our authorized representatives who comply with our Privacy Policy.

With Data Processors

We may use third party service providers to assist us in analyzing how our sites are used including:

  • Web Analytics that monitors web traffic
  • Content Management Systems (CMS) that publish and update our content on the web
  • Customer Relationship Management (CRM) Software that manages our business contacts
  • Enterprise Resource Planning (ERP) Software that manages our business transactions
  • Email Software that manages our business communication
  • Recruiting Software that manages team member candidates and future talent

How long we store your Personal Data

room360° by FOH® will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy and to the extent that we need to comply with legal and audit obligations.

How to access and control your Personal Data

We want you to always be in control of your Personal Data. To this end, you have rights that allow you to request access to it. You may contact privacy@foh.cc to:

  • Request a copy of the data that we use or process
  • Ask us to delete your data
  • Correct the data that we're processing if you think there are mistakes and/or to update your information
  • Object to processing or opt out of processing your data

How we protect your Personal Data

The security of your data is of the utmost importance to us. Of course no method of data transmission and/or electronic storage online is 100% guaranteed secure. With that said, you can rest assured, we employ some of the most stringent and advanced commercially recognized means to keep your Personal Data secure.

Cookies & similar technology

What are Cookies

Cookies are small data files your browser places on your computer or device when you visit websites. Cookies are therefore unique to your browser. Cookies help your browser navigate a website, but the cookies cannot collect any information stored on your computer or device or in your files.

Why we use Cookies

We use cookies for reasons, such as:

  • to learn more about the way you interact with room360° by FOH® content
  • to help us improve your experience when visiting our websites
  • to remember your preferences so we can customize your browsing experience each time you visit
  • to identify errors and resolve them
  • to analyze how well our websites are performing

In short; the key reason we use cookies is to make your visits to our website more convenient, more efficient and user-friendly for you. Please see our cookies policy for more details.

“Do not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Our websites may contain links to other sites that are not operated by room360° by FOH®. If you click on a third party link, you will be redirected to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Disclosure of Personal Data

Under certain circumstances, room360° by FOH® may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Processing Personal Data under General Data Protection Regulation (GDPR)

room360° by FOH® recognizes the regulations required by GDPR and are committed to extend these rights for all our European Union (EU) and non-EU users and contacts. For more information regarding GDPR, please visit ec.europa.eu/commission/index_en

Changes to this Privacy Policy

This Privacy Policy was last reviewed and updated on April 22, 2018. FOH®, Inc may continue to update this Privacy Policy in the future. We will notify you about material changes to this privacy policy by either sending a notice to the email address you provided to us and/or by placing a prominent notice on the website.

How to Contact room360° by FOH® for Questions or Requests

If you have any further questions about our privacy policy, please contact us:
By email: privacy@foh.cc
By phone number: +1 305.757.7940