Terms & Conditions

terms conditions

• All US orders are shipped Ex Works.

• All purchase orders must be submitted in writing by email or fax.

• Purchase orders must be placed in current case pack quantities.

• All special and custom orders require 100% prepayment prior to production.

• Prices are subject to change without notice.

• To request credit terms, customer must submit signed FOH® credit application. Terms are extended at FOH’s discretion. Failure to adhere to terms may result in revocation of credit terms and account will move to prepaid status.

• Credit terms will be revoked on delinquent accounts. FOH® will not ship to accounts with a past due balance; these accounts will be placed on credit hold until payment is received. In addition, any reserved product(s) will be returned to open inventory.

• Invoice deductions must be authorized by our Accounting Department within 10 days from invoice date. Non-qualifying deductions will result in a $75 administrative fee payable upon receipt.

• All check or credit card payments must be made in US Dollars. Wire payments may be made in US Dollars or Euro; customers shall pay for all outgoing wire fees and currency conversions. FOH® agrees to pay for incoming wire fees.

• Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 1.5% per month on any unpaid balance.

• A $35 fee will be charged for any returned checks.

• Sales taxes included on quotations, proformas and sales orders are estimates only. Sales Tax will be assessed at the appropriate city and state tax rates at the time of shipment and invoicing. For tax exempt sales, customers are required to supply FOH® with a copy of their of their State Resale or Exemption Certificate.

• Any damage or loss must be claimed by consignee with carrier.

• Please examine your order upon arrival for any discrepancies. Claims must be reported to Customer Service within ten (10) days of receipt.

• Before signing BOL, please ensure that FOH® security tape and shrink wrap are intact. Any damage or shortage must be notated on delivery ticket at the time of delivery and must be reported to the carrier and our Customer Service Department within 48 hours.

• No returns will be accepted without FOH® return authorization (RA) number and must be received in saleable condition and in its original packaging at the address specified on the RA.

• Customers returning merchandise will be charged a 20% restocking fee and all freight charges.

• All cancellations must be received in writing, have prior authorization and a confirmation number issued by FOH®.

• Any damage or loss must be claimed by consignee with carrier.

• Customers are solely responsible for original freight costs as well as any additional shipping fees involved with their order. If Inside Delivery, Arrival Notification & Lift Gate Service is provided, an additional shipping invoice will be created and sent at a later time.

• International shipments: Customers are solely responsible for payment of import VAT fees, brokerage fees, duties and taxes incurred with their order.

• Orders shipped via pallet will incur a $9 charge per pallet.

• FOH®, Inc. holds intellectual property rights including but not limited to copyrights, design patents and utility patents on our products and will use any and all means to enforce these rights.