Terms and Conditions for FOH® and all its subsidiaries (FOH Europe B.V) now collectively referred to as FOH® Worldwide.
Front of the House® and room360® products are available through authorized dealers only. Please contact FOH® Worldwide to locate a dealer in your area.
- FOH®, Inc, and FOH® Worldwide hold intellectual property rights, including but not limited to copyrights, design patents, and utility patents on our products, and will use any and all means to enforce these rights.
- All purchase orders must be submitted in writing by email or fax.
- Purchase orders must be placed in case pack quantities.
- Orders not meeting specified dealer terms may be subject to a surcharge.
- Customers are solely responsible for payment of applicable sales taxes import VAT fees, brokerage fees, duties, and taxes incurred with their order.
- For tax-exempt sales or VAT-exempt sales, customers are required to supply FOH® Worldwide with a copy of their Exemption Certificate.
- All special and custom orders require 100% prepayment before production.
- Prices are subject to change without notice.
- Orders shipped via pallet will incur an additional charge per pallet.
- To request credit terms, the customer must submit a signed ® Worldwide credit application. Terms are extended at FOH® Worldwide’s discretion. Failure to adhere to terms may result in revocation of credit terms and the account will move to prepaid status.
- Credit terms will be revoked on delinquent accounts. FOH® Worldwide will not ship to accounts with a past-due balance; these accounts will be placed on credit hold until payment is received. In addition, any reserved product(s) will be returned to open inventory.
- Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 1.5% per month on any unpaid balance.
- A $35 fee will be charged for any returned checks.
- Please examine your order upon arrival for any discrepancies. Claims must be reported to Customer Service within ten (10) days of receipt.
- No returns will be accepted without FOH® Worldwide return authorization (RA) number and must be received in saleable condition and its original packaging at the address specified on the RA.
- Customers returning merchandise will be charged a 20% restocking fee and all freight charges.
- All cancellations must be received in writing, have prior authorization and a confirmation number issued by FOH® Worldwide.
- Any damage or loss must be claimed by the consignee with the carrier.
- Customers are solely responsible for original freight costs and any additional shipping fees involved with their later order. If Inside Delivery, Arrival Notification & Lift Gate Service is provided, an additional shipping invoice will be created and sent at a later time. Freight charges incurred by FOH® Worldwide due to delivery addresses being incorrect on Purchase Orders will be billed to customers on a separate invoice which is payable upon receipt.